Case studies that show the operating system underneath the work.

These examples stay intentionally qualitative: no invented savings, no private IDs, no customer data, and no unsupported impact numbers.

Ecommerce analytics

Returns Dashboard

A production ecommerce reporting system that made return, marketplace, and economics data easier to audit, explain, export, and operate.

  • Internal dashboard development
  • Data audits and reporting semantics
  • Production migrations and deployment verification

Support operations

Shopify-to-Front Order Enrichment

A TypeScript webhook service that added order context to support contacts while preserving existing conversation routing.

  • Webhook automation
  • CRM/contact enrichment
  • Deployment migration planning

Guarded AI operations

Guarded AI Front Draft Assistant

A support drafting tool designed around private previews, write locks, deterministic validation, diagnostics, and human review.

  • AI support tooling
  • Safety and validation design
  • Operator diagnostics and evals

Operations reporting

KPI and Support Load Reporting

Reporting automation that turned support-platform, telephony, spreadsheet, and Slack-shaped data into repeatable management visibility.

  • KPI reporting automation
  • Support workload modeling
  • Documentation and templates